GoldStar Consulting - Welcome! Thank you for visiting our website. We'll use this page to briefly introduce you to GoldStar Consulting, explain our Mission and describe how we've designed this site. GoldStar Consulting - Mission and Goal - GoldStar Consulting was founded in 2003 to provide affordable, high quality consulting services to medium-sized firms in the retail and packaged goods community. Our efforts concentrate in the areas of business process improvement, business strategy development, pricing and revenue management, organization alignment and merchandising systems evaluation.
GoldStar Consulting - Through its founder, Michael J. Gold (Mike), GoldStar draws on both extensive experience in retail and packaged goods industries and eight years of retail and CPG consulting with the business consulting units of Arthur Andersen, LLC and BearingPoint. In addition, through numerous affiliations with other small, like-minded consulting groups, GoldStar has access to a wide range of additional resources
Michael J. Gold
6379 Hampshire Ct.
Lisle, IL 60532
Office: 630-416-6878 / Cell: 630-272-6070 / e-mail: mikejgold@msn.com
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SUMMARY
Qualifications: Retail/CPG Industry & Big 5 Management Consulting Expertise
  • Independent Consultant
  • VP Client Services for Provider of Price Optimization Software to Grocery/Drug/Convenience Sector
  • 8 years Arthur Andersen / BearingPoint Business Consulting
  • 15 years Montgomery Ward & Co.
  • 3 years Campbell Soup Company
Focus: Headquarters Merchandising, Marketing and Related Supporting Activities
  • Retail General Merchandise, Grocery, Drug, Convenience, Packaged Goods, Software Services
  • Business Process and Organization Improvement
  • Pricing Strategy and Promotion Planning
  • Business Analysis and Strategic Repositioning
Critical Skills:
  • Energetic, Team-Oriented Leadership / Initiative
  • Project Management / Client Relationship Management / Negotiation
  • Analytic / Creative Problem Solver / Board Room Credibility

PROFESSIONAL EXPERIENCE

GoldStar Consulting www.goldstarconsulting.com - Present

Founder and Principal. GoldStar provides assistance to medium-sized firms and other consultants primarily in the areas of business process improvement, pricing, and strategy development. To date, GoldStar has:
  • Assisted a provider of headquarters merchandising systems applications with marketing and business development activities. The software firm provides item maintenance, price management and promotion planning solutions for grocers GoldStar's activities involved marketing collateral, website layout and content, trade show coordination, sales targeting, sales calls, analyst and alliance discussions.
  • Assisted the startup of a small, strategy development consultancy focusing on midsize clients.
  • Provided research and strategy development assistance for an industry trade association challenged by declining membership and trade show attendance.
KSS (Knowledge Support Systems) - 2003

KSS is a small provider of price analysis and optimization software for the retail grocery, drug, convenience and gasoline industries. As SVP Consulting Services, my role was to build and manage client relationships, ensure successful completion of client deliverables and assist in development and marketing of the U.S. retail business.

  • Assisted the implementation of a new pricing software application at a major national drug chain.
  • Began to rejuvenate KSS' market presence through targeted prospecting, trade shows, presentations, increased alliance dialogs.

Arthur Andersen Business Consulting (AABC) - 1995- 2003
Note: In July, 2002 AABC dissolved and was acquired by BearingPoint, formerly KPMG Consulting

  • Managed or assisted as Subject Matter Expert more than 25 projects.
  • Addressed a wide range of issues in engagements including merchandising/marketing process redesign, pricing strategy, industry and customer research, systems assessment, inventory management, expense and headcount reduction, business analysis and retail strategies.
  • Managed team that revised pricing strategy for national hardware retailer resulting in $20 million gross
    margin improvement and enhanced credibility of centralized pricing function.
  • Managed team that developed new food service trade promotion process and infrastructure, including
    systems assessment and functionality definition for major, national consumer goods company.
  • Managed or assisted numerous teams involved in organization realignment: redefine organization structure, roles and responsibilities, performance measures, job levels and definitions, career paths and training needs.
  • Managed numerous engagements with frequent exposure to c-level management and responsibility for project budgets, resource requirements, workplans, hours and expenses.
  • Received Coach of the Year Award in 1997. Received average 40 hours/year of consultative training.
  • Played a major role in developing complex pricing project proposals for firms such as Walgreens, RadioShack, Target, Big Lots and Sysco.

Clients: A partial list of consulting clients includes: Sears, Sara Lee, Ace Hardware, Casual Corner, Jo-Ann Stores, Rich's Department Stores, National Drugstore Retailer, Lowe's, Bath & Body Works, Lindt & Sprungli, Chicago Museum of Science and Industry, Ultramar Diamond Shamrock and Petro Stopping Centers.

 

Montgomery Ward - 1979-1994
Positions included Divisional Merchandise & Marketing Director, Senior Buyer, Buyer, Pricing Administrator, Manager Merchandise Planning & Control, Consumer Research Coordinator and Corporate Economist

As a former merchant and line and staff manager, I have a deep understanding of the intricate issues associated with merchandising and its related processes, advertising, inventory management and people development.

  • Led merchandising/marketing for retail division with 340+ retail outlets nationwide, $350 million sales, $25 million marketing budget, extensive advertising and promotion, high SKU count, numerous national brands and an established private label program.
  • Repositioned and renegotiated multiple merchandise categories resulting in savings in excess of $12 million, sales increases ranging from 10%-40%, and substantial increases in advertising funding.
  • Certified Trainer for "Bottom-Line" Buying program. Trained 75+ members of buying staff over 3 years.
  • Managed staffs of up to 18 people.
Campbell Soup Company 1976-1979
As Assistant Brand Manager, developed marketing and promotional schedules, supervised new product testing, developed on-package promotions and supervised some radio and TV ad production.

As Strategic Planning Analyst, assisted in preparation of economic forecasts and divisional strategic plans. Became heavily involved in acquisition studies and completed analysis of European business on site.

 
St. Regis Paper Company 1974-1976
As Economic Analyst, developed demand forecasts for pulp and paper categories, completed plant location studies and initiated and authored economic newsletter.
 
Additional Practical Skills
Advertising and promotional planning and execution
Financial and merchandise planning
Assortment planning
Inventory management and control
Organizational design and change management
In-store presentation, layout and planogramming
Vendor relationship management
Consumer research and analysis
 
PAPERS & PRESENTATIONS, ASSOCIATIONS AND EDUCATION
Papers and Presentations:
  • Presented "Retail Revenue Management Roadmap - The Route to Customer-Centric Price and Promotions Management," Professional Pricing Society Spring Conference, Las Vegas, April 2003.
  • Presented "Process and Organization Implications of Retail Revenue Management," Symposium on Retail Relationships - Linking Customers, Pricing and Promotion through Technology, Royal Society of Arts, London, April 2003.
  • Co-author, "Precision Pricing," presented by my co-author at the retail industry National Retail Federation Annual Convention, NYC, January, 2002.
  • Co-presenter "Improving the Precision of Pricing Analysis," Professional Pricing Society Fall Conference, Chicago, November, 2001.
  • Co-author "The Precision Pricing Revolution: Customer-Based Pricing Strategies in the New Economy," International Trends in Retailing, Arthur Andersen Business Consulting, December, 2000.
  • Co-author "At What Price - Guidelines for a Customer-Focused Pricing Strategy," Arthur Andersen Business Consulting Whitepaper. Received more than 20,000 hits to date through Internet hot link.
Professional Associations:
Member, Professional Pricing Society (PPS); Also member, Sponsor's Council, PPS.
 
Education:
B.A. in economics from Fairleigh Dickinson University; M.A. in economics from the Pennsylvania State University.
 
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